Free worldwide shipping now available for a limited time!

What are the delivery costs?

  • US Tracked Shipping - free

  • International Tracked Shipping - free

How long does delivery take?

  • US Tracked Shipping - up to 8-14 business days.

  • International Tracked Shipping - Please allow up to 10-21 business days for international orders.

How do I track my order?

Once your order has been placed head over to your email inbox and follow the instructions/link within the email updates in order to track the progress of your order.

Alternatively, you can head over to the link below with your email address and your 4 digit order number.

https://lushcove.aftership.com/

What happens if I am not at home when it arrives?

You should receive a card through your door if no-one is at home to collect your parcel. It will then be sent to your local Post Office.

How can I return my item? 

We're really sorry to hear that you are not happy with your Lush Cove products. We want you to be 100% satisfied and so if you would like to return an item you purchased can do so within 90 days of the delivery date. 

To return your order please send it to the following address and make sure you include a slip with your order number inside. 

Lush Cove
Kelowna
BC
V1P 1N7

Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 5 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account. 

You will be required to pay return postage for an item unless it arrives damaged or faulty in which case we will require photographic evidence. 

Original postage costs will not be refunded unless an item is damaged/faulty. 

If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.

How do I cancel my order?

Customers have 48 hours from placing their order if they wish to cancel their order. Please head over to our 'Contact Us' page or email us at info@lushcove.com along with your 4 digit order number.

https://lushcove.com/pages/contact-us

*Public Holidays

Due to any international public holidays, you may experience delays on your order. This is something that is out of our control and we will not be held liable or any delays your order may incur due to said holidays.

Please convert currency appropriately using the 'Currency' option in our drop-down menu.