We are aware of the Shipping Delays that are currently taking place. Many of you have reached out to us regarding extensive delays in your order, as well as the inability to track your order. We are aware of these issues, and are working to get them fixed as quickly as possible.
We have been in contact with some of our suppliers and warehouses in Asia, that does include China. They have informed us that there has been delays in hundreds of orders at this time due to to the extension of the Chinese New Year holiday and related regulations, as well as the recent Coronavirus outbreak. Due to the outbreak, China is taking extensive precautions and grounding a lot of mainland, outbound travel, which does include flights. We will continue to be in communication with them, and bring you the latest information as it becomes available. We have reached out to many of you personally that are experiencing shipping delays and will continue reaching out over the next several weeks until order fulfillment is current.
Our cancellation policy states that after your order has been processed, you are not able to cancel it. However, due to the extreme circumstances, we are allowing anyone who has experienced shipping delays (over one month) to cancel their order, and receive a full refund including any shipping charges you may have incurred. If you would like to wait for your order, we will have it shipped out as quick as possible. We don't have a good idea of shipping estimates at this time, however you can expect to allow an additional 3-4 weeks at this time.
Please be aware that this is beyond our control, and beyond the control of our suppliers, and shipper carriers. We are working as quick as possible to get on top of all current orders. Additionally, we are staying in constant communication with our suppliers and will bring you more information as it becomes available.
As always, if you have any questions or concerns regarding shipping estimates for your order, you may reach out to our Customer Service team at firstname.lastname@example.org. Given the high volume of messages we are receiving, please allow 24-48 hours for a response from our team.